Frequently Asked Questions (FAQs)

1. Will the jewelry tarnish?

  • Our water-resistant collection is made from stainless steel with a special PVD
    coating, which makes it more durable when exposed to water. However, this doesn’t
    not mean the gold plating won’t fade or tarnish over time- it slows the process.
    Thus, we recommend keeping all jewellery away from water, lotions, perfumes to
    maintain their shine and longevity.

2. How to handle or take care of the product?

  • To maintain the beauty of your jewels, avoid direct contact with perfumes, lotions
    and harsh chemicals. Store in a dry, cool place or in your UR pouch. Clean with a soft, dry cloth.

3. What payment options are available on your website?

  • We provide completely secure payment options and accept Debit Card, Credit Card,
    Google-Pay, Paytm, UPI. Further, we have partial Cash on Delivery (COD) option
    where you can order any number of items for Rs 200 only.

4. The payment got debited from my account, but I did not receive an order
confirmation. How to get this resolved?

  • This generally occurs due to a technical issue with the payment gateway. In case you
    experience the same, you can directly connect to our Customer Service Executive
    through WhatsApp on +91 7003408985.

5. Is it pure silver?

  • Yes, the purity of our silver jewellery collection is 92.5, the maximum possible purity
    that can be attained while making silver ornaments.

6. What kind of materials and stones do you use?

  • It varies from product to product. You can go through the description of the product
    to verify the metals and stones used. In case you have further query, please contact
    us.

7. How long does gold-plating on the Jewellery last?

  • The brightness of the gold finish on gold plated jewellery depends on a number of
    factors like usage, weather conditions (humid weather dulls gold finish faster) and
    appropriate storage.
    1. We provide up to 6 months guarantee for the gold plating on the jewellery.
    2. We advise you to use gold-dipped pieces occasionally and completely dry
    them of sweat /moisture along with storage in air-tight plastic covers.
    3. We gold plate our jewellery with 18-carat gold which gives it a real gold look.

8. Do you provide guarantee on your jewellery?

  • Yes, our gold plated and silver jewellery comes with a 6 month warranty.

9. Is your jewellery made in india?

  • Yes, we work with Indian artisans for our exclusive collections.


10. Can I shower or swim with anti-tarnish jewelry?

  • Yes, you can but it is still best to avoid salt water or chlorine for extended
    longevity.

11. Is anti-tarnish jewelry safe for sensitive skin?

  • Having battled with skin rashes from junk jewellery, we specifically work with
    metals suited for sensitive skin.

12. Are Urban Rani pieces real gold or silver?

  •   Our jewellery is gold-plated on high-grade stainless steel and 92.5 sterling silver, giving real-jewellery looks without the real-jewellery price.

13. Is it safe for sensitive skin?

  • Yes! Our pieces are hypoallergenic, nickel-free, and tested on actual humans (not just on our founder).

14. Can I shower or work out wearing these?

  • We recommend removing before heavy sweating or showering for maximum shine. But forget once? Your piece won’t instantly turn into a science experiment.

15. How do I make sure my jewellery doesn’t tarnish?

  • Simple! Store in a dry place, keep away from chemicals, and wipe after each wear. Our gold-plating is highly durable.

16. Is Urban Rani good for gifting?

  • Absolutely. Every order comes gift-ready, with premium packaging and option for a personalized note. Say goodbye to last-minute panic and hello to “wow, you’re so thoughtful!”

17. What’s the best way to style chunky bracelets?

  • Wear them solo for impact, or stack with dainty chains. Suits both ethnic and Western wear. (Bonus: great conversation starter.)

18. How do I find my ring size?

  • Check our detailed ring sizing guide in product pages, or DM on Instagram for a DIY trick using paper and a ruler.

19. Do you sell earrings for non-pierced ears?

  • Right now, all earrings are for pierced ears, but we’re always listening – let us know if you need more choices!

20. Will you launch hair accessories soon?

  • Yes, we’re working on launching trendy hair accessories – think clips, bands, and more. Stay tuned on social for first dibs.

21. Can I return/exchange if I don’t like what I receive?

  • Easy returns and exchanges are available. Full details on our policy page – your shopping is truly irritable-mom approved.

22. How long does delivery usually take?

  • Pan-India delivery typically takes 3–7 working days for metros and a tad longer for more remote areas.

23. Do you have a store I can visit?

  • All our magic happens online. Shop through our site, Instagram, and soon, on more fashion platforms.

24. How do I clean my Urban Rani jewellery?

  • Just wipe gently with a soft cloth after use. For stubborn spots, a dab of mild soap and water (dry immediately) works wonders.

25. Which payment methods do you accept?

  • Almost everything! UPI, credit/debit cards, net banking, and Cash on Delivery (because the struggle is real).

26. Can I build a customized gift box?

  • Yes! Try our “Build your own box” collection to curate your own set for birthdays, anniversaries, and mild acts of self-love.